Often in the business world we only see the beginning and end results of the process and miss the inner workings. Whether we are talking about your mechanic, your favorite restaurant, or your real estate agent there are so many behind-the-scene things we don’t see….and without those happening at the right time and in the right order your car might not get fixed, your meal may be poorly prepared, or your home might not sell. Success is never certain or secure, and it takes constant effort to achieve and maintain it. As with the iceberg, success always holds more under the surface than meets the eye.